Effective Date: August 18, 2025
At Ziqro Innovations, we value transparency and fairness in all client interactions. This policy outlines the conditions under which cancellations and refunds are accepted for our digital services.
Clients may request cancellation of a subscription or project by submitting a written request via email to our support team.
Clients can now also initiate cancellation and refund requests directly from their "Deposit" section in the client portal.
Cancellation requests must be made before the start of a new billing cycle or prior to project execution (design, development, or deployment phase).
Once a project has entered the execution phase, cancellation may still be considered, but charges for completed work will apply.
Refunds may be considered under the following conditions (subject to successful KYC verification):
Before Project Work Begins:
Full refund (excluding any payment gateway processing fees).
Partial Work Completed:
A partial refund may be issued based on the percentage of work completed and resources used.
Post-Delivery or After 7 Days of Inactivity:
No refund will be issued after final project delivery or if the client remains inactive (no communication) for more than 7 days post-payment.
Subscription Plans:
Subscription fees are non-refundable once a new billing cycle has started. We encourage cancellation before renewal.
Domain registration or third-party service charges
Customized work already delivered
Time-based retainers or monthly subscription hours
Note: We do not charge any setup or onboarding fees.
If you are not satisfied with a service or have a concern, please contact our support team at support@ziqroinnovations.tech. We aim to resolve issues professionally and amicably.
Ziqro Innovations reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be updated on this page with a revised effective date.
